Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, medicines, etc. cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
* Products that are intended for research and scientific purposes.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping charges are not refundable.
Orders that were returned to us due to "Unclaimed" or "Addressee doesn't exist" or "Incorrect / Incomplete Address", we will charge 25% restocking fee or deduct the shipping costs paid (in case of Express shipping).
If you want to return your order and in case your order had Free shipping included, we will charge 25% restocking fee, which will be deducted from your refund amount.
Buyer is responsible for return shipping costs.
When refused package is returned to us, we are being charged for return shipping and customs processing fees by the carrier in our country. In addition to the return fee, we may deduct these costs from your return.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at
and send your item to: Dominova 2465/11, Praha 5, 15800, Czech Republic.
To return your product, you should mail your product to: Dominova 2465/11, Praha 5, 15800, Czech Republic.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. This does not apply in case, if your item was damaged during the shipping or DOA items.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, in case the item shipped without tracking number.
Last update: August 23, 2022