Refund Policy


Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, medicines, etc. cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

* Gift cards

* Downloadable software products

* Some health and personal care items

* Products that are intended for research and scientific purposes.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Book with obvious signs of use

* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping charges are not refundable.

In cases where orders are returned to us, and the reasons for the return are not due to any error on our part, including but not limited to situations like refusal, unclaimed status, non-existent addressee, customs clearance issues on the buyer's side, or an incorrect or incomplete address, we will either impose a 25% restocking fee (with a minimum deduction of $12.50, equivalent to the shipping cost) or deducting the shipping costs for orders with Express shipping selected.

If you wish to return an order that originally came with free shipping, please be aware that we will impose a 25% restocking fee, which will be subtracted from the total amount refunded to you.

The responsibility for covering the return shipping expenses lies with the buyer.

Returned Packages

When a package is sent back to us, we incur expenses for return shipping and customs processing fees charged by the carrier in our country. In addition to the restocking fee, we may also deduct these incurred costs from the refund amount you receive.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at

and send your item to: Dominova 2465/11, Praha 5, 15800, Czech Republic.


To return your product, you should mail your product to: Dominova 2465/11, Praha 5, 15800, Czech Republic.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. This does not apply in case, if your item was damaged during the shipping or DOA items. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, in case the item shipped without tracking number.

Last update: August 23, 2022