Shipping information

FREE Standard Worldwide Shipping on all orders! 

All the products are shipped from our warehouse in Prague, Czech Republic.

Most orders are shipped Same or Next Business Day. In some cases, the dispatch may be delayed for 1-3 business days, in case, your product has to be received from our external warehouse. 

We also receive some products from our partner warehouse, which requires 3-4 business day preparation to ship out your order. You will see this information in the product description. In such cases, once you place an order, it is not possible to cancel it. If you no longer need it, you are welcome to return it to us when you receive it, according to our Refund policy.

Normal transit times are as follows:

Within Europe: 1-3 weeks. Italy - 2-5 weeks

UK, Ireland, USA, Canada, Israel, UAE, Australia: 2-5 weeks

Rest Of the world: 4-12 weeks

Heavy or high value orders with the tracking number beginning with 'CV' may take about 2 weeks longer to arrive, for example US: 2-7 weeks.

Express shipping: delivery within 3-6 business days

Each order ships with Czech post registered mail with tracking number (unless otherwise stated).

For orders with free shipping included, we reserve the right to choose the shipping method. A tracking number is provided in any case.

Once we hand over your package to the carrier, we are not able to control it or speed up the transit times or delivery. 

Transit times may be extended / delayed due to, but not limited to: busy holiday seasons, strikes, pandemic, nature disasters, military actions (including in other countries than your country of residence). Please be patient.

While tracking your order, in case you see a message, such as, "Origin Post is preparing shipment" - it means that your order has been shipped out and is waiting to be sent to the destination / received by the destination customs and waiting for your local post office to scan it. As soon as your local post office processed your package, more tracking information should be available.

It is then will be handled and delivered to you by your local postal service, i.e. USPS in USA, Canada post in Canada, etc.

In case of an inquiry, please contact your local post office. 

Buyer is explicitly responsible for all import charges / customs fees, etc. at his country. My Dr. XM will NOT reimburse / refund such charges.

Should you have any special delivery request, please contact your local post office to make an arrangement, once the package arrives in your country.

Express shipping: Ships with Fedex / UPS / DHL / DPD / GLS. May not be chosen by the customer.

In case, you will need your order to be delivered faster, please use Express Shipping option during checkout.