Shipping information
FREE Standard Worldwide Shipping on all orders!
All the products are shipped from our warehouse in Prague, Czech Republic.
Most orders are shipped Same or Next Business Day. In some cases, the dispatch may be delayed for 1-3 business days, in case, your product has to be received from our external warehouse.
We also receive some products from our partner warehouse, which requires 3-4 business day preparation to ship out your order. You will see this information in the product description. In such cases, once you place an order, it is not possible to cancel it. If you no longer need it, you are welcome to return it to us when you receive it, according to our Refund policy.
Normal transit times are as follows:
Within Europe: 1-3 weeks. Italy - 2-5 weeks
UK, Ireland, USA, Canada, Israel, UAE, Australia: 2-5 weeks
Rest Of the world: 4-12 weeks
Heavy or high value orders with the tracking number beginning with 'CV' may take about 2 weeks longer to arrive, for example US: 2-7 weeks.
Express shipping: delivery within 3-6 business days
Each order ships with Czech post registered mail with tracking number (unless otherwise stated).
For orders with free shipping included, we reserve the right to choose the shipping method. A tracking number is provided in any case.
Once we hand over your package to the carrier, we are not able to control it or speed up the transit times or delivery.
Transit times may be extended / delayed due to, but not limited to: busy holiday seasons, strikes, pandemic, nature disasters, military actions (including in other countries than your country of residence). Please be patient.
While tracking your order, in case you see a message, such as, "Origin Post is preparing shipment" / The carrier hasn't updated any tracking result or the tracking number/carrier info is incorrect." - it means that your order has been shipped out and is waiting to be processed by the shipping company / to be sent to the destination / received by the destination customs and waiting for your local post office to scan it. As soon as the shipping company processed your package, more tracking information should be available.
It is then will be handled and delivered to you by your local postal service, i.e. USPS in USA, Canada post in Canada, etc.
In case of an inquiry, please contact your local post office.
We are unable to check the address for each order. Buyer is solely responsible to provide full, correct and complete shipping address including phone number. My Dr. XM takes no responsibility for undelivered/misrouted package due to insufficient/incorrect address. The recipient's name and address must match and should be known to local postal office (i.e. name printed on the post box / door, etc.).
It's crucial to emphasize that when filling out the shipping address, only essential details should be included in the specified format: First and Last Name, Street Name, House Number, Apartment Number (if applicable), City Name, Zip Code, Country, and a valid local phone number. Please be aware that the courier can only contact the provided local phone number and not any other. Including irrelevant or duplicated information may result in misinterpretation by the courier, potentially causing delivery problems.
Buyer is also explicitly responsible for all import charges / customs fees, etc. at his country. My Dr. XM will NOT reimburse / refund such charges.
It is also the buyer's responsibility to find and provide all documents/evidence for customs in their country upon request. If such a request arises, we will do our best to assist in this matter and, if possible, locate/provide the requested documents. Please note, however, that this is voluntary and is not an obligation on the part of Dr. XM.
Important: Package and its content can be officially opened by your country customs for inspection. This is a standard legal procedure in all countries and is not within our sphere of influence. Dr. XM will not entertain or consider any complaints related to this issue. If there are any questions or concerns, it is advisable for the buyer to directly contact their local customs authorities for assistance and clarification.
Should you have any special delivery request, please contact your local post office to make an arrangement, once the package arrives in your country.
Express shipping: Ships with Fedex / UPS / DHL / DPD / GLS. May not be chosen by the customer.
In case, you will need your order to be delivered faster, please use Express Shipping option during checkout.