Terms of service

 My Dr. XM was born in Czech Republic in 2015. Is a family business, located in the heart of Europe. Company registration Number in Czech Republic IČ: 09451323

Our main goal, to provide affordable, yet highest quality products, such as Organic vitamins and food supplements, cosmetics, pet care products and so much more.

We only sell products made in European Union Countries, while preserving highest quality standards. All the products also approved by tough EU health regulations.

We strive to ship out each order same or next business day, although, sometimes it could take up to 3 business days to ship out the order. We ship the products anywhere in world. Free shipping is included for any product in our store.

We accept all major debit and credit cards: Visa, Mastercard, American Express.

OUR GUARANTEE TO YOU:

- We guarantee the best value, best quality and fast delivery of your order.

- We guarantee the freshness of our products. All products have expiration date between 1 to 3 years ahead.

- We guarantee, that only authentic and real product reviews will appear on our website, from real customers who bough from us. This ensures accurate and honest reviews to help you make a smart buying choice.

- We guarantee clean and climate-controlled warehouse, so our products are stored in correct and safe way.

  • We guarantee customer privacy at the highest level. We do not process, keep or store any of your payment information. Personal information will never be transferred to any third-party. We also guarantee full compliance with European Union GDPR Privacy laws.

  • Feel free to contact us at any time. 

    E-mail: info@mydrxm.com

    Phone: +420 775 936 795

    Pay us a visit at:

     

    Managed by Maxim Rombakh

    Dominova 2465, Prague, 15800, Czech Republic

    Company registration Number in Czech Republic IČ: 09451323

    VAT registration DIČ: CZ7609241277

    Send us a message using the form below. We will respond shortly.

OVERVIEW

This website is operated by Dr.XM. Throughout the site, the terms “we”, “us” and “our” refer to Dr.XM. Dr.XM offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Dr.XM, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Dr.XM and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Czech Republic.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@mydrxm.com.

RETURNS

Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging and include all packing materials and accessories.

Several types of goods are exempt from being returned. Perishable goods such as food, medicines, etc. cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Important Notice: For hygiene and safety reasons, intimate products—including but not limited to sex toys—are not eligible for return or exchange under any circumstances once the packaging has been opened or the seal has been broken.

Should you encounter any issues with your product, please note that each item is covered by a manufacturer’s warranty. We advise you to contact the manufacturer's customer support directly. They will be able to assist with troubleshooting and, if the product is deemed defective, arrange for repair or replacement in accordance with their warranty policy.

Electronic devices typically come with a warranty period of 1 to 2 years. Please refer to the warranty leaflet included in the packaging for specific details. It is essential that users retain the original packaging for the entire duration of the warranty period.

Additional non-returnable items:

* Gift cards

* Downloadable software products

* Some health and personal care items

* Products that are intended for research and scientific purposes.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Book with obvious signs of use

* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping charges are not refundable.

In cases where orders are returned to us, and the reasons for the return are not due to any error on our part, including but not limited to situations like refusal, unclaimed status, non-existent addressee, customs clearance issues on the buyer's side, or an incorrect or incomplete address, we will either impose a 35% restocking fee (with a minimum deduction of $15.50, equivalent to the shipping cost) or deducting the shipping costs for orders with Express shipping selected.

If you wish to return an order that originally came with free shipping, please be aware that we will impose a 35% restocking fee, which will be subtracted from the total amount refunded to you.

The responsibility for covering the return shipping expenses lies with the buyer.

Refunds can be issued to the original payment method within 30 days from the purchase date.
After this period, refunds may be processed via one of the following options:

  • Bank wire transfer (the buyer must provide personal bank account details under the same name as listed on the order),

  • Revolut account, or

  • Other secure money transfer services such as Wise, etc.



Returned Packages

When a package is sent back to us, we incur expenses for return shipping and customs processing fees charged by the carrier in our country. In addition to the restocking fee, we may also deduct these incurred costs from the refund amount you receive.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@mydrxm.com

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at

info@mydrxm.com

and send your item to: Dominova 2465/11, Praha 5, 15800, Czech Republic.

Shipping

To return your product, you should mail your product to: Dominova 2465/11, Praha 5, 15800, Czech Republic.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. This does not apply in case, if your item was damaged during the shipping or DOA items. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, in case the item shipped without tracking number.

🚨 Important Notice for US Customers (August 21, 2025)

Effective August 22, 2025, a new Executive Order from the President of the United States has abolished the duty-free “de minimis” threshold for postal shipments valued between USD 0–800.

What this means for you

  • Starting September 3, 2025, we can no longer offer free shipping on orders shipped to the United States.

  • Only Express Shipping via UPS or FedEx is available at this time.

  • Packages shipped to the U.S. will almost certainly be inspected by customs, which may result in customs duties, import taxes, and/or brokerage fees.

  • Delivery times may be delayed and can now take 1–2 weeks on average, mainly due to extended customs clearance procedures but not guaranteed. We are not able to control the package delivery times once the package leaves our facility. 

Fees & Responsibilities

  • All customs duties, taxes, and brokerage fees are the buyer’s responsibility.

  • These charges are not refundable by us.

  • Based on recent feedback from our customers, the average customs fee is around $100 USD per package. Please note that this amount can vary depending on several factors, so it is provided only as a reference of the approximate amount typically paid to the U.S. government for customs clearance.

  • If customs fees are required to release your package, please check your tracking number frequently. A payment link will appear directly from the carrier. Once paid, your shipment will automatically continue to delivery.

  • If the required customs fees and taxes are not paid to your government, the carrier will be forced to dispose of the package. In such cases, a refund is not possible. If you would still like the product, a new order would need to be placed.
  • If you would like to raise concerns about customs fees or other import-related charges, please contact U.S. Customs and Border Protection (CBP), which is part of the Department of Homeland Security.
    📌 Official website: www.cbp.gov

Tracking & Support

  • After your package arrives in the U.S., please contact the carrier directly for delivery inquiries. We see the same tracking information as you and cannot provide additional details.

  • Contact options:

    • FedEx USA: 1-800-463-3339 / fedex.com

    • UPS USA: 1-800-742-5877 / ups.com

    • Both carriers also offer support via chat or email on their official websites.

We will continue to provide updates as more details are released by U.S. Customs and Border Protection (CBP) and the Universal Postal Union.

***********************************************************************************************

FREE Standard Worldwide Shipping on all orders! 

All the products are shipped from our warehouse in Prague, Czech Republic.

Most orders are shipped Same or Next Business Day. In some cases, the dispatch may be delayed for 1-3 business days, in case, your product has to be received from our external warehouse. 

We also receive some products from our partner warehouse, which requires 3-4 business day preparation to ship out your order. You will see this information in the product description. In such cases, once you place an order, it is not possible to cancel it. If you no longer need it, you are welcome to return it to us when you receive it, according to our Refund policy.

Normal transit times are as follows:

Within Europe: 1-3 weeks. Italy - 2-5 weeks

UK, Ireland, USA, Canada, Israel, UAE, Australia: 2-5 weeks

Rest Of the world: 4-12 weeks

Dear valued customers in Saudi Arabia, Qatar, Kuwait and Oman: Please be aware that the standard shipping transit time to your country is notably lengthy, typically averaging 8-12 weeks. This prolonged duration is beyond our control and arises from logistical challenges and your country customs processes. If you require expedited delivery, we recommend opting for Worldwide Express shipping - usually delivered within 7-14 business days.

Heavy or high value orders with the tracking number beginning with 'CV' or 'CS' may take about 2 weeks longer to arrive, for example US: 2-7 weeks.

The period from September to the end of December is the busiest time for global shipping, which often leads to unavoidable transit delays. During this time, expect an additional 1-2 weeks for delivery. Unfortunately, these delays are beyond our control. To ensure your order arrives on time, please plan ahead and place your order early. You may also want to consider selecting Express shipping for faster delivery.

Express shipping: delivery within 3-6 business days to most locations.

Distant locations, such as Saudi Arabia, India, Pakistan, South Africa - express shipping can take 7-14 business days.

Each order is shipped via Czech Post registered mail, which includes a tracking number and requires a signature upon delivery (unless specified otherwise).

Shipping to military bases (APO/FPO/DPO) or diplomatic addresses may not be possible. Please contact us before placing an order to confirm availability.

For orders with free shipping included, we reserve the right to choose the shipping method. A tracking number is provided in any case.

Once we hand over your package to the carrier, we are not able to control it or speed up the transit times or delivery. 

Transit times may be extended / delayed due to, but not limited to: busy holiday seasons, strikes, pandemic, nature disasters, military actions (including in other countries than your country of residence). Please be patient.

While tracking your order, in case you see a message, such as, "Origin Post is preparing shipment" / The carrier hasn't updated any tracking result or the tracking number/carrier info is incorrect." - it means that your order has been shipped out and is waiting to be processed by the shipping company / to be sent to the destination / received by the destination customs and waiting for your local post office to scan it. As soon as the shipping company processed your package, more tracking information should be available.

It is then will be handled and delivered to you by your local postal service, i.e. USPS in USA, Canada post in Canada, etc.

In case of an inquiry, please contact your local post office. 

We are unable to check the address for each order. Buyer is solely responsible to provide full, correct and complete shipping address including phone number. My Dr. XM takes no responsibility for undelivered/misrouted package due to insufficient/incorrect address. The recipient's name and address must match and should be known to local postal office (i.e. name printed on the post box / door, etc.).

It's crucial to emphasize that when filling out the shipping address, only essential details should be included in the specified format: First and Last Name, Street Name, House Number, Apartment Number (if applicable), City Name, Zip Code, Country, and a valid local phone number. Please be aware that the courier can only contact the provided local phone number and not any other. Including irrelevant or duplicated information may result in misinterpretation by the courier, potentially causing delivery problems.

Buyer is also explicitly responsible for all import charges / customs fees, etc. at his country. My Dr. XM will NOT reimburse / refund such charges. Furthermore, please note that we cannot entertain any complaints regarding customs, import charges, or procedures in your country. It is the responsibility of the buyer to verify with their local authorities whether the product can be imported into their country and to adhere to all applicable laws and regulations.

It is also the buyer's responsibility to find and provide all documents/evidence for customs in their country upon request. If such a request arises, we will do our best to assist in this matter and, if possible, locate/provide the requested documents. Please note, however, that this is voluntary and is not an obligation on the part of Dr. XM.

Important: Package and its content can be officially opened by your country customs for inspection. This is a standard legal procedure in all countries and is not within our sphere of influence. Dr. XM will not entertain or consider any complaints related to this issue. If there are any questions or concerns, it is advisable for the buyer to directly contact their local customs authorities for assistance and clarification.

The images on the website are for illustration only and may differ from the actual product, as the manufacturer has the right to change product packaging / graphics, etc. at any time without prior notice. The product description and various product options will determine what the buyer receives. It is the buyer's responsibility to carefully check the product options ordered before placing the order. No claims will be accepted if the wrong product/options are ordered.

Should you have any special delivery request, please contact your local post office to make an arrangement, once the package arrives in your country.

Express shipping: Ships with Fedex / UPS / DHL / DPD / GLS. May not be chosen by the customer.

In case, you will need your order to be delivered faster, please use Express Shipping option during checkout.